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Here’s How VIP Treatment Might Also Ensure the Safety Of Your Customer
I recently picked up a part time job as a cashier at a local health food store. Having not worked face to face with customers in a long while, I figured this is a great way to not only make the extra...
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The Subtle Differences Between Good and Bad Customer Service
This article was originally published on the FCR blog on August 31, 2018. Click here to read the original. I recently spent some time with some of our star colleagues who consistently earn high...
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What Armstrong Garden Centers did right with feedback
Recently, I had a really great experience at Armstrong Garden Centers where they went out of their way to help me tend to a dying houseplant. I used to shop at Home Depot for plants, as it was closer...
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The most vulnerable I’ve ever been with a customer, ever
In my role as Social Media & Customer Experience Manager at NumberBarn, I sometimes find myself on front line support tickets. I love having an opportunity to get down to my roots and connect with...
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Removed From my Blog and my Life Forever
Image by Ryan McGuire from Pixabay From the very beginning of this blog, it’s always been our practice to observe both good and bad customer experiences with the goal of learning and improving the...
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The Real Reason you Purchase a Dyson Vacuum Cleaner
After a series of vacuum cleaners that lasted two or three years before biting the dust, we finally took the plunge and purchased a Dyson. Right out of the gate it was a superior machine to anything we...
View ArticleThat side of ranch impacts the customer experience
My favorite vegan fast food chain, Plant Power, makes delicious food. Their service is top notch with friendly team members and an upbeat, casual environment. I stand behind their goal to “provide...
View ArticleWhat the butcher at Ralph’s Grocery Store taught me about #CX
A vegetarian walks into the butcher section at her local grocery store… No, this isn’t the start of a joke. It’s what happened to me last Friday. It was the day of the bachelorette party that I had...
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How customer testimonial videos impact your VoC program
I just upgraded my iPhone from an 8 to the 13 Pro. I actually went into the store to make the change. Old school, I know. I could have done it via the app, but I had a lot of questions and didn’t want...
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Why I’ve remained loyal to my hair stylist
I’ve been seeing my hair stylist, Andrea Spurdle at Citizen Salon in Oceanside, CA, for almost 3 years. I look forward to getting my hair done because it feels like I’m going to hang out for a few...
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